GEM4ME Privacy Policy
(Last Updated: March 2020)
This Privacy Policy (“Policy”) applies to users of the GEM4ME platform (“Platform”) operated by GEM4ME CUSTODIAN SERVICES LTD ("us", "we", or "our") on data exchange–related matters.
You accept the Policy upon registration with the Platform. Without accepting it in full, users cannot use the Platform. By accepting it you confirm that you give your informed, unambiguous, and specific consent freely for processing of your data as defined hereof, including your personal data.
This Policy is based on the principles set forth in the Regulation (EU) 2016/679 dd. April 27, 2016 (General Data Protection Regulation) coming into force as of May 25, 2018 (“GDPR”).
In this Policy:
Data or combination thereof can constitute your personal data if it can identify you as a person.
Who are we?
In respect for your personal data, we are a data controller. As a data controller, we determine the purposes and means of processing personal data. We shoulder the responsibility for it under applicable law.
As a data controller, we are ready to:
among other actions set forth in this Policy.
via privacy@gem4me.com.
What data do we process?
Gem4me is a communication service. You provide your mobile number and basic account data (which may include profile name, profile picture and about information) to create a Gem4me account.
To make it easier for your contacts and other people to reach you and recognize who you are, the screen name you choose, your profile pictures, and your username (should you choose to set one) on Gem4me are always public. We don't want to know your real name, gender, age or what you like.
We do not require your screen name to be your real name. Note that users who have you in their contacts will see you by the name they saved and not by your screen name. This way your mother can have the public name 'Johnny Depp' while appearing as 'Mom' to you and as 'Boss' to her underlings at work (or the other way around, depending on how these relationships are structured).
Gem4me is a cloud service. We store messages, photos, videos and documents from your cloud chats on our servers so that you can access your data from any of your devices anytime without having to rely on third-party backups. All data is stored heavily encrypted and the encryption keys in each case are stored in several other data centers in different jurisdictions. This way local engineers or physical intruders cannot get access to user data.
Gem4me supports public channels and public groups. All public chats are cloud chats. Like everything on Gem4me, the data you post in public communities is encrypted, both in storage and in transit — but everything you post in public will be accessible to everyone.
Gem4me uses phone numbers as unique identifiers so that it is easy for you to switch from SMS and other messaging apps and retain your social graph. We ask your permission before syncing your contacts.
We store your up-to-date contacts in order to notify you as soon as one of your contacts signs up for Gem4me and to properly display names in notifications. We only need the number and name (first and last) for this to work and store no other data about your contacts.
Our automatic algorithms can also use anonymized sets of phone numbers to calculate the approximate number of potential contacts an unregistered phone number may have on Gem4me. When you open the 'Invite friends' interface, we display the resulting statistics next to your contacts to give you an idea of who could benefit most from joining Gem4me.
You can always stop syncing contacts or delete them from our servers in Settings > Privacy.
If you share a location in a chat, this location data is treated like other messages in cloud.
The only cookies we use are those to operate and provide our Services on the web. We do not use cookies for profiling or advertising. The cookies we use are small text files that allow us to provide and customize our Services, and in doing so provide you with an enhanced user experience. Your browser should allow you to control these cookies, including whether or not to accept them and how to remove them. You may choose to block cookies with your web browser, however, if you do disable these cookies you will not be able to log in to Gem4me Web.
Billing information
We do not collect or otherwise process your billing information, e.g., credit card, name, address, expiration date, and security code. You send such data to a responsible third-party service provider through the Platform interface.
We only process information about your transactions to provide you with functionality of the Platform that activates when we receive payment confirmation from the payment provider.
Cookies
Cookies are text files placed on your computer. Cookies are sent to your browser from a website and stored on your device.
By registering with the Platform, you consent for us to collect data on your use of the Platform through cookies.
We use cookies to enhance your experience in using the Platform, e.g., by remembering your login status and viewing preferences from earlier use of the Platform for later use.
The cookies we use cover:
You can adjust your browser settings to prevent receiving cookies or to provide notification whenever a cookie is sent to you.
Doing this can limit certain functionalities of the Platform.
You can also adjust your cookies preferences for Google remarketing services through https://www.google.com/settings/ads/onweb/optout.
Why do we use your data?
The data we collect from you allows you use the Platform and helps our mission in creating best experiences for you in using the Platform.
We use your data to:
We can notify you via your phone number or email, including, to:
You can disable this at any time via your account settings. In this case you will be unable to use such features.
Google (Google LLC) provides advertising services based on your interaction with the Platform by using cookies and data related to your use of the Platform. You can opt out the services through https://www.google.com/settings/ads/onweb/optout.
Google (Google LLC) hosts the data and provides infrastructure that enables the Platform to run. Google provides services used outside the EU in compliance with the GDPR as a participant of the Privacy Shield Framework: http://cloud.google.com/security/gdpr/.
Retention of personal data
We keep your data as long as it is necessary for the relevant purposes of their processing.
We can process your personal data after processing purpose is achieved if:
If you delete your Platform, account we will delete your personal data quickly and permanently. Personal data and payment data cannot be deleted if it is necessary to comply with the law.
We will keep certain, non-personal data of yours pertaining to your use of the Platform, including your communication with customer service, for statistical purposes so that we can understand how the Platform is used and can be improved.
For more information about data retention terms in relation to specific personal data, please contact us at privacy@gem4me.com
Who can access to your data?
We do not share your data with third parties unless set forth hereof and by law.
To perform our obligations set hereof and in other Platform-related documents, the following parties can access your data:
If we share your personal data with our subsidiaries and third parties, we guarantee an adequate level of protection, including by entering into standard data protection clauses adopted by the European Commission.
We do not provide your personal data to third parties without your consent.
We share your non-personal data, which cannot be used to identify you, with third parties for statistical purposes, e.g. for third-party providers who provide us data on our targeted audience, our users’ behavior.
What rights do you have in respect to your personal data?
Under the General Data Protection Regulation (GDPR) you can exercise certain rights in respect to your data. You can exercise them by contacting us via privacy@gem4me.com.
You can receive:
If the request affects the rights and freedoms of other users or is manifestly unfounded or excessive, we can charge a reasonable fee (taking into account the administrative costs of providing the information or communication or taking the action requested) or refuse to act on the request.
You must provide to us your correct, accurate, and up-to-date personal data. If it is inaccurate or incomplete, you must change such data via the Platform account. Otherwise, we can ban your Platform account.
You can delete your personal data by withdrawing your consent in respect to the requested scope.
Removal of certain data can result in the impossibility of using the Platform in full or in part.
When our processing of your personal data is based on legitimate interests according to Article 6(1)(f) of the GDPR ,you can object to this processing. If you object, we will no longer process your personal data unless there are compelling and prevailing legitimate grounds for the processing as described in Article 21 of the GDPR; in particular, if the data is necessary for the establishment, exercise, or defense of legal claims.
You can always lodge a complaint at a supervisory authority.
You can obtain restriction for processing of your personal data under article 18 of the GDPR.
You can receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller as set forth in article 20 of the GDPR.
What happens to your data on third-party websites or apps?
The Platform contains links to third-party websites or services. The Policy does not apply to such websites and services, and we are not responsible for their privacy practices.
To learn how your data is processed though such websites and services, please read their privacy policies.
Namely, the Platform provides you with access to Market Space. Processing of your personal data is governed under its own Privacy Policy. You accept it by registering with the Platform.
How do we protect your data?
We use technical and organizational measures to protect your personal and non-personal data against accidental or unlawful destruction, alteration or loss, as well as unauthorized disclosure or access.
We take reasonable measures possible, including application of encryption, and we are required by law to maintain confidentiality and secrecy of your data, to keep it safe, and prevent unauthorized access and maintain data security.
Do we transfer your data abroad?
By registering with the Platform, you consent that your data can be transferred abroad if necessary to provide you with access to the Platform and Platform-related services.
In this case, your data is treated securely and in accordance with this Policy using an adequate level of protection as set forth in GDPR.
Namely, you can access Market Space via the Platform. To allow you to use Market Space we transfer some of your personal data, e.g., registration data, technical data, to Marketspace Solutions OÜ, which operates Market Space.
As we operate internationally and provide access to the Platform, users worldwide have access to your account data, e.g., nickname among other data that you make available to other users, and it can become available to users outside your country.
Who must consent to personal data processing?
The minimum age to create the Platform account is 13. The Platform will not knowingly collect personal data from children under this age.
If certain countries apply a higher age of consent for the collection of personal data, we require parental consent before registration of the Platform account and collection of their personal data.
If you are a parent or guardian and you are aware that your child provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent we take steps to remove that information from the Platform.
How do you inform users about amendments to the Policy?
We can amend or update our Policy. We notify you about such amendments by posting the “Last Modified” date in the document. Your continued use of the Platform confirms your acceptance of new Policy as amended.
To ensure that you agree to our Policy, we recommend that you review it regularly or from time to time.
Contact Us
If you still have questions about our privacy policy, please feel free to send us an email to privacy@gem4me.com or a request to the requisites “contact us” section.